Frequently Asked Questions

Live Stream Auction lets merchants run live auctions and buy-now claims directly on their storefront while customers watch a Twitch embed and interact in real time.

• An installed and authorized app
• A Twitch channel name in your event settings
• At least one product added to the event
• A published live page in your storefront navigation

Dedicated live page is recommended. It gives the largest stream area, cleaner viewer focus, and better desktop 1080 behavior. Inline mode is useful if you want extra content above or below the app.

Yes. Many merchants keep two pages:

• live-stage: app-focused, event mode
• live-inline: content-rich landing style

In Shopify Admin, go to Online Store - Navigation - Main menu, then add a menu item that points to your Live page.

Yes. The storefront flow is designed for logged-in customers so bids, winner checks, and checkout recovery can be tied to customer identity.

Bids are accepted only while a product is live. The app enforces minimum increments, prevents self-outbidding by the current highest bidder, and updates the current winner in real time.

If a bid is placed near the end of an auction, the app automatically extends the end time to reduce last-second sniping and keep bidding fair.

The checkout window is currently 5 minutes. If checkout is not completed in time, the product transitions to expired.

Yes. The winner can use Return to Checkout to regenerate a checkout session at the winning price, unless the product is already sold.

The item remains unresolved until it is sold or otherwise handled. During unresolved states, the same winner can be blocked from bidding on other items in the same live event.

Sold status is set from Shopify order data (orders webhook) or by merchant action in admin when needed.

The current storefront embed flow is built for Twitch channels.

• Max View: maximizes on-page stream size while keeping the product panel visible.
• Fullscreen: uses browser fullscreen behavior for the player area.

Some browsers, privacy settings, extensions, or network rules can block embedded playback. The app includes fallback behavior so viewers can open the stream directly on Twitch.

On smaller screens, the layout stacks vertically for readability: stream first, product card below.

This usually means no product is currently in a storefront-actionable state. Confirm your event is live and a product has been started.

• Customer is logged in
• Product is still live and not ended
• Bid meets current minimum
• Customer has no unresolved prior win in this event

The app returns a clear error and keeps data consistent. In most cases, retrying Return to Checkout resolves temporary platform/API issues.

The app stores bid and winner data needed for auction operations, including customer email and related auction records. For anti-abuse, a hashed IP value is used rather than storing raw IP.

Merchant-associated app data is removed through Shopify uninstall and compliance webhook flows.

Email: colin@aquaaquatiks.com